To start the return process for your order, please enter your email address or phone number and the order number below.
As in line with the Consumer Contracts Regulations, WT Lighting gives you a cancellation period that starts the moment you place your order and ends 14 days from the day you receive your goods. The date the goods are delivered will be recorded by our carriers) and WT Lighting will not take any responsibility for goods returned after this period.
You must notify us via email - firstname.lastname@example.org, or by written letter to WT Lighting, 150 Uttoxeter Road, Longton, Stoke-On-Trent, Staffordshire, ST3 1PX within 14 days of receiving your order. Please note a telephone call is not accepted as this is not logged.
We then offer you 14 days from the day you notify ourselves to return the unwanted goods.
The following conditions apply to all goods purchased.
Customers have a duty of care whilst the goods are in their possession and are responsible for returning all goods they have received in original packaging and with all the components they were delivered with - lightbulbs and screws for example. Goods must not have been installed, or modified and should be in a new condition allowing them to be re-sold at a later date. It is the customer’s responsibility to return unwanted/unsuitable product/s at their cost (we advise tracked delivery).
If you receive a faulty product or have any shortages, you must notify us by email : email@example.com, fax: 01782 5999961, telephone:01782 319743 or writing ( WT Lighting, 150 Uttoxeter Road, Longton, Stoke-On-Trent, Staffordshire, ST3 1PX) within 7 days, clearly notifying the fault with the product you have purchased. We will then arrange for collection of the faulty product and organise for a replacement to be sent. Alternatively if a refund has been requested, the refund will only be applied once the product/s have been received and checked. If the product/s returned are found to be fault free, the customer will be liable to pay carriage charges and in some cases a restocking charge. This may mean a partial refund being processed.
Please send all returns to the below address ;
WT Lighting, 150 Uttoxeter Road, Longton, Stoke-On-Trent, Staffordshire, ST3 1PX
Please note any bespoke products or parts and specially made to order goods are non-returnable.
For any products which become faulty after a 30 day period,but remain in there warranty period we will attempt to replace or repair before a refund is offered.
All refunds will be processed as soon as products returned are received and checked. If a refund is requested and meets the criteria above, a full refund of the product will be made within 14 days.
WT Lighting will in no way be liable for any costs incurred due to faulty goods or shortages such as electrician’s fees, time taken from employment etc.
We have the right to refuse refunds for failure to meet the above criteria.