Privacy Policy

At WT Lighting we take the privacy of our customers very seriously. We will never share any of your personal information to any company for marketing and mailing purposes. We are committed to responsible management of personal information in accordance with the data protection act 1998.

Collection of personal information

When purchasing off our website, we will take certain details such as name, address, phone number and email address so we can process your order efficiently and so we can contact you if it is required – For example if the product you have ordered is out of stock. Please note all information is confidential and is held securely. When you provide this information to us you consent to our use of that information in accordance with the terms of this privacy policy.

Storing and sharing of information

We will keep your personal information provided for as long as necessary to allow us to provide our products and services to you. We will attempt to keep personal information given up to date, if you feel we are holding information which is inaccurate or you are unhappy about our personal use of the information please send us email and let us know. We don’t store any credit or debit card numbers and our online payments for purchases from our website are handled by reliable payment companies such as Stripe, Paypal and Klarna. On occasions we will have to share information such as delivery addresses, contacts email address and telephone numbers and also name to allow customers to receive deliveries direct or if they are placing a bespoke order as there name is used as a reference. The manufacturers who collect this information from us are responsible for keeping personal data and information secure.

Payment

When purchasing from our website, in order for your order and payment to be dealt will smoothly, reputable third-party banking companies, Paypal, Stripe and Klarna handle our credit/debit card transactions and order fulfilment. They only receive the vital information required to process your order and take payment. In our showroom we accept cash and card payments with our card services being carried out by Barclaycard. We also accept payments over the phone however, we do not store any card details, we only keep contact information such as name and address. We are fully PCI compliant and ensure all organisations are under strict obligation to keep your records and personal information private.

Cookies

Our website uses cookies which are text only strings of information that the website uses to transfer the cookie file of the browser on to your computer. The purpose of this is to identify users and to enhance the customers experience by customising web pages. A cookie will often contain the name of the domain from which the cookie has come, an expiry date for the cookie, and a value, which is usually a random generated unique number.

Cookies can either be first party or third party cookies. A first party cookie is used by the website owner, whilst third party are used by third parties such as a website developer and advertisers etc. Cookies will remain for different periods of time, depending on the duration given to the cookie. Cookies may record information such as name, email address and non personal data such as ip address for example.

This site uses first party cookies to record on an anonymous basis Examples of this are;

- The web pages you view

- The time you visit our site

- The duration of time spent on the site

- Items placed in shopping basket

- To create anonymous stats to help performance of the site and to improve operation and marketing campaigns.

- The webpages you visited before and after visiting this site.

Refusing Cookies

You are entitled to refuse cookies, however certain functions will not work. You can refuse cookies by making modifying settings in your browser.

IP Address

This site will record your IP address (internet protocol). All computers which are linked to the internet have an IP number. An IP address does not provide identifiable personal information.

Third Party Sites

Our website will contain links to several other websites. We are within our best knowledge that these companies are complying with up to date security guidelines however, we are not responsible for the privacy of practices of third party sites.

Personal Information

You can check the information we hold about you by emailing us at [email protected] If there are any inaccuracies or if you wish to make a change to your details, we can make these changes immediately.

If you have any queries regarding our privacy policy or details we may hold about you please contact us via one of the following avenues;

Email – [email protected]

Telephone – 01782 319743